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Changes in 3.5.1 - 15th November 2024
- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text

Changes in 3.5.0 - 4th November 2024
- Hesk now supports customer accounts; they can be disabled, optional or required
- service messages can now be displayed on multiple customer-side pages
- a barcode (C128, C39, QR code ...) can be added when printing tickets
- when submitting a ticket or a reply, Hesk can now show a "Submitting, please wait" message
- display an error on the OAuth Providers page if cURL is not available
- copy/generate a public link to a ticket from the admin panel
- rich text editors now have anchor plugin enabled
- number of available custom fields doubled to 100
- staff can now bookmark tickets; you only see your own bookmarks
- staff can send a ticket email reminder to the assigned staff member
- added a "Download all" link to ticket attachments
- added IMAP option to disable GSSAPI authenticator (Kerberos error work-around)
- added a limit to the number of email recipients in a single email
- added closed at and ticket URL to ticket exports
- added option to include ticket history log in ticket exports
- added an easy way to load an extra custom Javascript file to Hesk admin
- when saving a KB article, show the article again rather than the category article list
- if a KB category has no articles, Hesk will search for articles to preview in sub-categories
- changed default unknown email extension from *.msg to *.eml to avoid issues with Outlook's MSG format
- add do_not_suggest=1 to disable suggesting KB articles when passing parameters to the submit a ticket form
- the "Require email to view a ticket" setting will now consider tickets with no emails
- fix: do not log the staff IP address as the client IP address when submitting a ticket from the admin panel
- fix: incorrect "last updated" timestamp shown in emails when customers reply to a ticket
- fix: third-party modified staff signature not updated until new login
- fix: auto-assign not working if turned off from category but selected by staff
- fix: OAuth providers can send an error along with status
- fix: settings help files do not link to the correct language if a non-default is selected
- fix: SQL error with too long default URL user variable

Changes in 3.4.6 - 11th August 2024
- security: fixed a reflected XSS, reported by TETS (www)
- fix: invalid value in tickets sub-pages links

Changes in 3.4.5 - 9th March 2024
- fix: required custom field errors from category-specific fields when editing a ticket
- fix: file attachments not working on PHP 8.3+ when Debug mode is ON

Changes in 3.4.4 - 3rd March 2024
- added "status-" selectors to the list of tickets table to make customization by status easier
- fix: list of tickets should have links HTML formatted in HTML emails
- fix: when changing a ticket category, category-specific custom fields should not be cleared of data
- fix: when printing a ticket, print also the sequential ID if enabled
- fix: possible duplicate custom field ID generated
- fix: use rename instead of copy to move temporary attachments
- fix: don't load the users page without the edit or view users permission
- fix: Uncaught TypeError when submitting a note with disabled attachments
- fix: allow Dynamic Properties in secimg class to avoid PHP 8.2/PHP 9 depreciation errors
- fix: private KB sub-category shows no articles if only private articles are inside
- fix: when parsing emails, check if attachments have attachments
- fix: when detecting first name, valid short first names are ignored
- fix: undefined $hesklang in an OAuth function
- fix: allow blob images in TinyMCE
- fix: reply drafts not deleted on slower requests
- fix: in grouped ticket lists, apply select all check marks on the selected grouping only
- fix: wrong status displayed of a resolved ticket to staff who cannot resolve tickets
- fix: time worked not updated when submitting notes in some cases
- fix: IMAP not respecting custom port setting
- updated third-party libraries